Introduction
At OVZA, we strive to ensure the satisfaction of our clients. We understand that there may be instances where you require a refund. This Refund Policy outlines the conditions and procedures for requesting and processing refunds for our services.
1. Eligibility for Refunds
1.1 Refunds may be requested under the following conditions:
- The service has not been claimed or processed by OVZA or any relevant service providers.
- The order can be canceled without incurring charges from relevant service providers.
1.2 If the refund is requested due to non-compliance of documents with OVZA’s policies, and the decision to refund is made by OVZA, the full service fee paid will be refunded, excluding any automatic payment processing fees.
2. Deduction of Fees
2.1 The following fees may be deducted from your refund amount:
- Compliance Check Fee: Fees incurred for the assessment and verification of provided documents.
- Refund Request Fee: A flat fee of USD 50 for processing the refund request.
2.2 Before applying the above fees, the payment processor’s transaction fee (e.g., Stripe) will be deducted from the refund amount.
2.3 The Compliance Check Fee varies based on factors such as the progress of the assessment and the number/type of documents reviewed at the time of the refund request.
3. Refund Process
3.1 To initiate a refund, you must submit a refund request to OVZA, specifying the order(s) for which the refund is sought.
3.2 Upon receiving the refund request, OVZA will review the eligibility and calculate the refund amount based on the conditions outlined in Section 2.
3.3 If approved, the refund will be processed and issued to the original payment method used for the transaction. If the original payment method is unavailable, an alternative bank account belonging to the original payer must be provided.
4. Timing of Refunds
4.1 OVZA will issue a refund receipt confirming the submission of the refund to the payment method charged at the time of the original sale.
4.2 The time frame for posting the refund to your account is determined by the payment provider and/or issuing bank and may range from five (5) business days to a full billing cycle or longer.
5. Limitation of Liability
5.1 OVZA is not responsible for delays in the application of the refund amount to your account, as these are controlled by the payment provider and/or issuing bank.
5.2 OVZA’s liability is limited to the amount of the service fee paid by the client, minus any applicable deductions as outlined in this policy.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact our support team at:
This Refund Policy ensures a transparent and fair process for all parties involved. Your satisfaction is important to us, and we aim to handle all refund requests promptly and efficiently.