1. Introduction
At OVZA, we strive to ensure the satisfaction of our clients. We understand that there may be instances where you require a refund. This Refund Policy outlines the conditions and procedures for requesting and processing refunds for our services.
2. Eligibility for Refunds
2.1 General conditions
Refunds may be requested under the following conditions:
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The service has not been claimed or processed by OVZA or any relevant service providers; and
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The order can be canceled without incurring charges from relevant service providers.
2.2 Refusal or failure to provide Additional Documents — No refund
(a) Definition. “Additional Documents” include any documents or information requested after order submission by OVZA, our service providers, local company registrars, notaries, banks, payment institutions, compliance/KYC/AML reviewers, or any other competent public or private authority.
(b) No refund / forfeiture. If a client refuses, fails, or declines to provide any Additional Documents requested under subsection (a), OVZA reserves the right to withhold all amounts paid and deny any refund, in full or in part, regardless of work already performed or costs incurred.
(c) Automatic pause & archiving. Where a client states or indicates that they will not supply the requested Additional Documents, the engagement and any incorporation or related service will be automatically paused and moved to archive until the requested materials are provided to OVZA’s satisfaction.
(d) Communication discretion. In cases of refusal, persistent argument, or non-cooperation concerning Additional Documents, OVZA may, at its discretion, cease non-essential communications and is under no obligation to respond further, other than statutory or regulatory notices (if applicable).
(e) Costs & third-party charges. All third-party fees, disbursements, compliance reviews, courier, translation, notarization, legalization, registrar fees, or similar costs remain the client’s responsibility and are non-refundable. OVZA may apply amounts paid against these costs and against OVZA’s time and administrative charges.
(f) Chargebacks. Initiating a chargeback in these circumstances constitutes a breach of this policy. OVZA reserves all rights and remedies to contest chargebacks and to recover associated costs and losses.
Note: This Section 2.3 applies even if the Additional Documents were not listed at the time of order placement, where the request originates from a competent authority or service provider as part of their standard or risk-based review.
3. Deduction of Fees
3.1 The following fees may be deducted from your refund amount:
- Compliance Check Fee: Fees incurred for the assessment and verification of provided documents.
- Refund Request Fee: A flat fee of USD 50 for processing the refund request.
3.2 Before applying the above fees, the payment processor’s transaction fee (e.g., Stripe) will be deducted from the refund amount.
3.3 The Compliance Check Fee varies based on factors such as the progress of the assessment and the number/type of documents reviewed at the time of the refund request.
4. OVZA-initiated refunds for policy non-compliance
If a refund is issued due to non-compliance of documents with OVZA’s policies and the decision to refund is made by OVZA, OVZA will refund the service fee paid less (i) the Compliance Check Fee, (ii) the Refund Request Fee, and (iii) any payment processing fees; these amounts are non-refundable and may be deducted from sums already paid or invoiced separately.
5. Refund Process
5.1 To initiate a refund, you must submit a refund request to OVZA, specifying the order(s) for which the refund is sought.
5.2 Upon receiving the refund request, OVZA will review the eligibility and calculate the refund amount based on the conditions outlined in Section 2.
5.3 If approved, the refund will be processed and issued to the original payment method used for the transaction. If the original payment method is unavailable, an alternative bank account belonging to the original payer must be provided.
6. Timing of Refunds
6.1 OVZA will issue a refund receipt confirming the submission of the refund to the payment method charged at the time of the original sale.
6.2 The time frame for posting the refund to your account is determined by the payment provider and/or issuing bank and may range from five (5) business days to a full billing cycle or longer.
7. Limitation of Liability
7.1 OVZA is not responsible for delays in the application of the refund amount to your account, as these are controlled by the payment provider and/or issuing bank.
7.2 OVZA’s liability is limited to the amount of the service fee paid by the client, minus any applicable deductions as outlined in this policy.
8. Contact Information
For any questions or concerns regarding this Refund Policy, please contact our support team at:
This Refund Policy ensures a transparent and fair process for all parties involved. Your satisfaction is important to us, and we aim to handle all refund requests promptly and efficiently.